PRIVACY POLICY FOR RIDY VENDING INFORMATION SERVICE

Last Updated: 10/10/2024

Ridy PTE Ltd ("Ridy," "we," "our," or "us"), located at 68 Circular Road #02-01, Singapore, 049422, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform, mobile application, website, and services (collectively, the "Application").

By accessing or using the Ridy Application, you consent to the data practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1. Information You Provide Directly

  • Registration Data: When you create an account, we collect information such as your name, email address, phone number, vehicle details, and payment information.
  • Service Usage Data: We collect data when you interact with the Application, including transaction history, product listings, and device activity.
  • Support Communications: If you contact Ridy support, we may collect information related to your inquiry to provide assistance and improve service.

1.2. Information Collected Automatically

  • Device and Log Information: We collect information about the devices you use to access the Application, such as IP address, browser type, device ID, and log-in data.
  • Location Data: With your consent, we may collect your device’s precise location data to enhance the vending information service and provide accurate transaction details.

1.3. Information from Third Parties

  • Payment Providers: We receive information from payment processors, such as transaction details and status, to facilitate payments.
  • Referral Programs: If you join through a referral, we collect information about the referring User.

2. HOW WE USE YOUR INFORMATION

2.1. To Provide Services

  • Facilitate transactions, enable device functionality, process payments, and manage accounts.
  • Ensure compliance with local laws, including tax reporting and regulatory requirements.

2.2. To Improve Services

  • Analyze usage data to enhance platform functionality, improve customer service, and develop new features.
  • Use anonymized and aggregated data for research, analytics, and marketing purposes.

2.3. For Security and Compliance

  • Detect and prevent fraudulent activities, unauthorized access, and breaches.
  • Enforce our Terms and Conditions and comply with legal obligations.

3. SHARING YOUR INFORMATION

3.1. With Service Providers

  • We share your information with third-party service providers, including payment processors (e.g., Stripe), customer support partners, and analytics providers, to facilitate service delivery.

3.2. With Law Enforcement or Regulatory Bodies

  • We may disclose information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.3. With Your Consent

  • We share your information with third parties when you give us explicit consent, such as participating in promotional offers or third-party integrations.

4. DATA SECURITY AND RETENTION

4.1. How We Protect Your Data

  • We implement security measures, including encryption, access controls, and regular audits, to protect your information from unauthorized access, disclosure, alteration, or destruction.

4.2. Data Retention

  • We retain your personal information for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Account data is retained until deletion is requested or the account is closed.

5. YOUR RIGHTS AND CHOICES

5.1. Access and Correction

  • You have the right to access and update your personal information. You can manage your data through your account settings or by contacting Ridy support.

5.2. Data Portability

  • You can request a copy of your data in a structured, machine-readable format. We will respond to such requests within a reasonable timeframe.

5.3. Deletion

  • You have the right to request deletion of your personal data. Certain information may need to be retained for legal compliance or security purposes.

5.4. Withdraw Consent

  • Where consent is required for data collection, you can withdraw it at any time. This may affect your ability to use some features of the Application.

6. CHILDREN’S PRIVACY

  • The Ridy platform is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such data.

7. INTERNATIONAL DATA TRANSFERS

  • Ridy operates globally, and your information may be transferred, stored, or processed in countries outside your own. We take appropriate measures to ensure that international transfers comply with applicable privacy laws.

8. COOKIES AND SIMILAR TECHNOLOGIES

  • We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

9. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service improvements. We will notify you of significant changes via the Application or email, and continued use of the platform constitutes acceptance of the updated policy.

10. CONTACT US

  • If you have any questions or concerns about this Privacy Policy or Ridy’s data practices, please contact us at:
    • Ridy PTE Ltd
    • 68 Circular Road #02-01, Singapore, 049422
    • Email: info@ridy.club